Inbox
Articles, guides and benchmarks on Inbox.
11 articles
Zendesk Alternative for Shopify: Count Tickets First
Before you shortlist a Zendesk alternative, count 30 days of real contacts and sort them. Most Shopify stores need fewer tickets, not a cheaper desk.
Gorgias Alternative for Shopify: How to Evaluate One
Looking for a Gorgias alternative for your Shopify store? Five questions decide it — starting with whether the tool grows your reach or only tidies the queue.
AI Customer Service: What It Resolves and What It Doesn't
AI resolves the questions you already answer the same way every day. It does not resolve the ones that cost money. How to tell them apart before you buy.
Customer Service Platforms: Which Parts a Small Store Needs
Customer service platforms bundle four jobs: shared inbox, routing, self-service and automation. Most small Shopify stores use two and pay for four.
Customer Feedback Tools: What to Check Before You Buy
Most customer feedback tools can build a survey. Fewer can get it answered. Four questions — response rate, trigger events, consent, routing — decide the buy.
Automate Customer Service: What to Automate and What Not
Only 14% of service issues fully resolve in self-service (Gartner, 2024). How to automate customer service in a Shopify store — and what to leave to a human.
WhatsApp Chatbot for E-Commerce: What Actually Works
A WhatsApp chatbot in a shop is rules, not AI. The three keywords every Keaz account has, the one capped fallback, and why 24 hours decides the design.
WhatsApp Keywords: Set Up Automatic Replies
WhatsApp keywords answer repeat questions automatically. How to set up trigger words in Keaz, the three keywords every account already has, and what to avoid.
WhatsApp Away Message: Templates and How to Automate It
Copy-paste WhatsApp away messages and auto-replies, and where each one belongs in the Keaz Inbox: Default Reply, keyword, or Conversation Starter.
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