Inbox
Articles, guides and benchmarks on Inbox.
6 articles
Automate Customer Service: What to Automate and What Not
Only 14% of service issues fully resolve in self-service (Gartner, 2024). How to automate customer service in a Shopify store — and what to leave to a human.
WhatsApp Chatbot for E-Commerce: What Actually Works
A WhatsApp chatbot in a shop is rules, not AI. The three keywords every Keaz account has, the one capped fallback, and why 24 hours decides the design.
WhatsApp Keywords: Set Up Automatic Replies
WhatsApp keywords answer repeat questions automatically. How to set up trigger words in Keaz, the three keywords every account already has, and what to avoid.
WhatsApp Away Message: Templates and How to Automate It
Copy-paste WhatsApp away messages and auto-replies, and where each one belongs in the Keaz Inbox: Default Reply, keyword, or Conversation Starter.
WhatsApp Shared Inbox: How Small Teams Share One Number
A WhatsApp shared inbox lets several people answer one business number. What breaks without one, and the four mechanics that make it work.
WhatsApp Customer Support for Shopify Stores
WhatsApp wins support when the question is about an order. 83% of Germans aged 16-74 use messengers - when to run support there, and when not to.
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