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Guides, tips, and answers for getting the most out of Keaz.
Flow trigger: Abandoned Checkout
Abandoned Checkout starts a flow when a contact begins checkout but no order follows — and stops it again the moment the purchase is completed.
FlowsFlow trigger: Contact Purchase
Contact Purchase starts a flow as soon as a contact completes an order in your connected shop — the trigger behind order confirmations, review requests and reorder reminders.
FlowsInbox: Conversation view
The conversation view is where you read and answer a chat: the full history including automated flow messages, transcribed voice notes, event markers, and a composer with formatting and attachments.
InboxInbox: Overview
The Inbox collects every incoming WhatsApp conversation in one place, split into Open and Done, with search, label filters and direct access to your Automations.
InboxCollect reviews with Keaz
Send your review link in a WhatsApp message button — triggered after a purchase, or as a newsletter to the customers who bought a specific product.
FlowsOpt-in levels: how subscribing and unsubscribing works
Whether someone counts as subscribed is defined by their opt-in level — visible on the contact and selectable as a minimum level in the flow builder.
AudienceHow labels work
Labels are colour-coded tags on a contact. Create them wherever you use them, manage them on the contact, and apply them via buttons or bulk actions.
AudienceRevenue Tracking: one discount code per flow
Attribute revenue to a specific flow or newsletter with a unique discount code — created in your shop automatically and pulled into messages as a variable.
FlowsSmart Activation
A Keaz-internal trigger that reactivates existing contacts automatically and picks the send time for you — protecting your WhatsApp account quality.
FlowsStill need help?
Our team answers via WhatsApp and in-app chat, Mon–Fri.