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Guides, tips, and answers for getting the most out of Keaz.
Contacts: Overview
The Contacts tab lists every contact in your Keaz account with opt-in level, RFM group and revenue — and turns any filtered view into a segment.
AudienceAudience: Overview
Audience is where every contact in Keaz is managed and analysed. Three tabs — Dashboard, Segments and Contacts — share one contact base, and that base is what every Flow, newsletter and automation sends to.
AudienceFlows: Overview
Flows are automated WhatsApp message sequences in Keaz: an event starts one, Starting point, Messages and Delay blocks make it up, and live metrics show how each block performs.
FlowsNewsletter: Overview
A newsletter is a one-off WhatsApp campaign you create yourself and send to a segment — immediately or scheduled to the minute — with its own revenue and engagement report.
NewsletterAutomations: Overview
Automations bundle three rule-based functions — Keywords, Conversation Starter and Default Reply — so Keaz can answer incoming WhatsApp messages without manual effort.
InboxContacts: Create a new contact
Create new contact adds a contact to Keaz by hand — no Shopify import, no WhatsApp message. You can attach labels, an internal comment and custom properties while you create it.
AudienceSegment Builder
The Segment Builder defines an audience from condition groups over your shop and WhatsApp data, and shows live how many contacts it covers before you save.
AudienceFlow trigger: Chat-in
Chat-in starts a flow when someone messages you first — through a QR code or link that prefills the message, so the entry point is unambiguous.
FlowsFlow trigger: Webhook
The Webhook trigger lets any external system — shop, CRM, payment tool or backend — start a Keaz flow in real time by sending an event.
FlowsStill need help?
Our team answers via WhatsApp and in-app chat, Mon–Fri.