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Guides, tips, and answers for getting the most out of Keaz.
Automations: Overview
Automations bundle three rule-based functions — Keywords, Conversation Starter and Default Reply — so Keaz can answer incoming WhatsApp messages without manual effort.
InboxContacts: Create a new contact
Create new contact adds a contact to Keaz by hand — no Shopify import, no WhatsApp message. You can attach labels, an internal comment and custom properties while you create it.
AudienceSegment Builder
The Segment Builder defines an audience from condition groups over your shop and WhatsApp data, and shows live how many contacts it covers before you save.
AudienceFlow trigger: Chat-in
Chat-in starts a flow when someone messages you first — through a QR code or link that prefills the message, so the entry point is unambiguous.
FlowsFlow trigger: Webhook
The Webhook trigger lets any external system — shop, CRM, payment tool or backend — start a Keaz flow in real time by sending an event.
FlowsFlow trigger: Abandoned Checkout
Abandoned Checkout starts a flow when a contact begins checkout but no order follows — and stops it again the moment the purchase is completed.
FlowsFlow trigger: Contact Purchase
Contact Purchase starts a flow as soon as a contact completes an order in your connected shop — the trigger behind order confirmations, review requests and reorder reminders.
FlowsInbox: Conversation view
The conversation view is where you read and answer a chat: the full history including automated flow messages, transcribed voice notes, event markers, and a composer with formatting and attachments.
InboxInbox: Overview
The Inbox collects every incoming WhatsApp conversation in one place, split into Open and Done, with search, label filters and direct access to your Automations.
InboxStill need help?
Our team answers via WhatsApp and in-app chat, Mon–Fri.