Help Center

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Guides, tips, and answers for getting the most out of Keaz.

Areas

Inbox: Reply Window Closed / Unlock

When the 24-hour reply window expires, Keaz locks the chat and shows a Reply window closed banner. The Unlock button reopens it, with the cost named before you click.

Inbox

Inbox: Filters

The Inbox filter narrows the conversation list by chat state and by label, so a busy Inbox becomes the short list you actually need to work through.

Inbox

Inbox: 24h Reply Window

WhatsApp gives you 24 hours to answer after a contact writes to you. Here is where Keaz shows the remaining time, and what changes once it runs out.

Inbox

Inbox: Contact Details Panel

The Contact Details Panel puts a contact's data, Shopify orders, labels, segments, comments and activity beside the open chat — without leaving the Inbox.

Inbox

Contacts: Overview

The Contacts tab lists every contact in your Keaz account with opt-in level, RFM group and revenue — and turns any filtered view into a segment.

Audience

Audience: Overview

Audience is where every contact in Keaz is managed and analysed. Three tabs — Dashboard, Segments and Contacts — share one contact base, and that base is what every Flow, newsletter and automation sends to.

Audience

Flows: Overview

Flows are automated WhatsApp message sequences in Keaz: an event starts one, Starting point, Messages and Delay blocks make it up, and live metrics show how each block performs.

Flows

Newsletter: Overview

A newsletter is a one-off WhatsApp campaign you create yourself and send to a segment — immediately or scheduled to the minute — with its own revenue and engagement report.

Newsletter

Automations: Overview

Automations bundle three rule-based functions — Keywords, Conversation Starter and Default Reply — so Keaz can answer incoming WhatsApp messages without manual effort.

Inbox

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Our team answers via WhatsApp and in-app chat, Mon–Fri.