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Guides, tips, and answers for getting the most out of Keaz.
Automations: Keyword Editor
Set the trigger words and the automatic reply for a single keyword, and check the live preview before you save.
InboxSegments: Detail View
See every contact in a segment with their core data, filter the list temporarily, and turn that filter into a new segment.
AudienceContacts: Contact Card
Everything Keaz knows about one contact in a single view: personal data, Shopify orders, opt-in level, RFM, labels, segments, comments and the activity feed.
AudienceNewsletter: Sending
The send panel is the last step of a newsletter: choose Send now, Send later or Send test, pick the segment that receives it, and confirm with the cost notice in view.
NewsletterSettings: Connect your WhatsApp account
Connect a WhatsApp Business account to Keaz through 360dialog and Meta, so you can send your first message.
SettingsNewsletter: Dashboard
The central table of every newsletter in your account — status, revenue, cost, delivery and read numbers per campaign, and the place you start a new one.
NewsletterAutomations: Default Reply
An optional catch-all reply for every incoming WhatsApp message that matches none of your keywords — sent at most once every 24 hours per contact.
InboxAutomations: Conversation Starter
The message template Keaz wraps around every chat you reopen after the 24-hour window has closed - greeting, closing and a stop notice you cannot edit.
InboxAutomations: Keywords Overview
How keyword automations work in Keaz, what the overview list shows, and why three of them cannot be deleted.
InboxStill need help?
Our team answers via WhatsApp and in-app chat, Mon–Fri.