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Guides, tips, and answers for getting the most out of Keaz.
Inbox: Character Limit
The Keaz composer counts characters while you type and shows the WhatsApp limit of 1,024 characters per message, so you notice it before the message goes out.
InboxInbox: Reply Window Closed / Unlock
When the 24-hour reply window expires, Keaz locks the chat and shows a Reply window closed banner. The Unlock button reopens it, with the cost named before you click.
InboxInbox: Filters
The Inbox filter narrows the conversation list by chat state and by label, so a busy Inbox becomes the short list you actually need to work through.
InboxInbox: 24h Reply Window
WhatsApp gives you 24 hours to answer after a contact writes to you. Here is where Keaz shows the remaining time, and what changes once it runs out.
InboxInbox: Contact Details Panel
The Contact Details Panel puts a contact's data, Shopify orders, labels, segments, comments and activity beside the open chat — without leaving the Inbox.
InboxContacts: Overview
The Contacts tab lists every contact in your Keaz account with opt-in level, RFM group and revenue — and turns any filtered view into a segment.
AudienceAudience: Overview
Audience is where every contact in Keaz is managed and analysed. Three tabs — Dashboard, Segments and Contacts — share one contact base, and that base is what every Flow, newsletter and automation sends to.
AudienceFlows: Overview
Flows are automated WhatsApp message sequences in Keaz: an event starts one, Starting point, Messages and Delay blocks make it up, and live metrics show how each block performs.
FlowsNewsletter: Overview
A newsletter is a one-off WhatsApp campaign you create yourself and send to a segment — immediately or scheduled to the minute — with its own revenue and engagement report.
NewsletterStill need help?
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