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Guides, tips, and answers for getting the most out of Keaz.
Flow trigger: Chat-in
Chat-in starts a flow when someone messages you first — through a QR code or link that prefills the message, so the entry point is unambiguous.
FlowsFlow trigger: Webhook
The Webhook trigger lets any external system — shop, CRM, payment tool or backend — start a Keaz flow in real time by sending an event.
FlowsFlow trigger: Abandoned Checkout
Abandoned Checkout starts a flow when a contact begins checkout but no order follows — and stops it again the moment the purchase is completed.
FlowsFlow trigger: Contact Purchase
Contact Purchase starts a flow as soon as a contact completes an order in your connected shop — the trigger behind order confirmations, review requests and reorder reminders.
FlowsCollect reviews with Keaz
Send your review link in a WhatsApp message button — triggered after a purchase, or as a newsletter to the customers who bought a specific product.
FlowsRevenue Tracking: one discount code per flow
Attribute revenue to a specific flow or newsletter with a unique discount code — created in your shop automatically and pulled into messages as a variable.
FlowsSmart Activation
A Keaz-internal trigger that reactivates existing contacts automatically and picks the send time for you — protecting your WhatsApp account quality.
FlowsStill need help?
Our team answers via WhatsApp and in-app chat, Mon–Fri.