How does the Chat-in widget work?
The widget appears as a pop-up on your store, showing your logo, a QR code and a Start WhatsApp Chat button. A visitor either scans the code (handy on mobile) or clicks the button; both open a WhatsApp chat with a pre-filled message. That triggers a Chat-in — the contact lands in your Keaz inbox and is created as a new contact if they don't exist yet.
How do I activate it?
- Go to Settings → Integrations → Shopify.
- Under "Activate your shop widget", click Activate.
- The widget goes live on your storefront — no technical knowledge, one click.
Can I connect it to a flow?
Yes. Every Start WhatsApp Chat click or QR scan fires a Chat-in, which you can link to a flow — for example opt-in, lead qualification or support. Point the Chat-in at a short opt-in or welcome flow so every new contact gets an instant, consistent first reply.
Frequently asked questions
Does it work on desktop and mobile?
Yes — button click on desktop, QR scan or button on mobile.
Is a contact created automatically?
Yes, if they don't already exist in Keaz.
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