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Guides, tips, and answers for getting the most out of Keaz.
Segments: Dashboard
The Segments Dashboard lists every segment you have built with its contact count, average order value and opt-out rate, and lets you split, duplicate or delete a segment from the row menu.
AudienceAudience: Dashboard
The Audience Dashboard reads your whole contact base at once: two counters for total and unsubscribed contacts, plus modules for engagement activity, RFM analysis, predicted spend tiers and the engagement funnel.
AudienceSegments: Detail View
See every contact in a segment with their core data, filter the list temporarily, and turn that filter into a new segment.
AudienceContacts: Contact Card
Everything Keaz knows about one contact in a single view: personal data, Shopify orders, opt-in level, RFM, labels, segments, comments and the activity feed.
AudienceContacts: Overview
The Contacts tab lists every contact in your Keaz account with opt-in level, RFM group and revenue — and turns any filtered view into a segment.
AudienceAudience: Overview
Audience is where every contact in Keaz is managed and analysed. Three tabs — Dashboard, Segments and Contacts — share one contact base, and that base is what every Flow, newsletter and automation sends to.
AudienceContacts: Create a new contact
Create new contact adds a contact to Keaz by hand — no Shopify import, no WhatsApp message. You can attach labels, an internal comment and custom properties while you create it.
AudienceSegment Builder
The Segment Builder defines an audience from condition groups over your shop and WhatsApp data, and shows live how many contacts it covers before you save.
AudienceOpt-in levels: how subscribing and unsubscribing works
Whether someone counts as subscribed is defined by their opt-in level — visible on the contact and selectable as a minimum level in the flow builder.
AudienceStill need help?
Our team answers via WhatsApp and in-app chat, Mon–Fri.