Blog

WhatsApp marketing, in numbers — not buzzwords.

Benchmarks, flow recipes, and GDPR updates for Shopify merchants — conservatively calculated, ready to ship.

Categories
Keaz cover: how trigger filters decide which contacts enter a WhatsApp Flow
Automation

WhatsApp Flow Trigger Filters: Target by Product

Trigger filters decide who enters a WhatsApp Flow. One filter with several products means any of them; two filters mean both — plus the five triggers explained.

Nils Spölgen9 min
Keaz cover: WhatsApp retention flows for subscription brands — skip, swap, pause, failed-payment recovery and cancel-save
Benchmarks

WhatsApp for Subscription Brands: Cut Churn, Save Payments

The three WhatsApp flows that move subscription churn: skip/swap/pause at 17.2%, failed-payment recovery at 14.8%, cancel-save at 12.5%. How to set them up.

Nils Spölgen7 min
Keaz cover: setting up an automated WhatsApp welcome message for a Shopify store
Automation

WhatsApp Welcome Message: Set Up an Automated Flow

A WhatsApp welcome message in Keaz is a Flow: pick the trigger, write one screen, set the opt-in level. Phone capture rises from 22% to 65-70%.

Nils Spölgen8 min
Keaz cover: how RFM segmentation groups Shopify customers by recency, frequency and spend
Marketing

RFM Segmentation for Shopify Stores: A Practical Guide

RFM sorts customers by recency, frequency and spend. Shopify scores each 1-5 and files everyone into 11 groups - here is which ones deserve a message.

Nils Spölgen8 min
Keaz cover: running customer support on WhatsApp for a Shopify store
Inbox

WhatsApp Customer Support for Shopify Stores

WhatsApp wins support when the question is about an order. 83% of Germans aged 16-74 use messengers - when to run support there, and when not to.

Nils Spölgen7 min
Keaz cover: recovering abandoned Shopify carts with WhatsApp
Automation

WhatsApp Cart Recovery: Win Back Abandoned Shopify Carts

Recover abandoned Shopify carts on WhatsApp: when the flow fires, what the message says, realistic recovery rates by vertical, and how to measure it.

Nils Spölgen10 min
Keaz cover: WhatsApp newsletter for food and beverage Shopify stores
Newsletters

WhatsApp Newsletter for Food and Beverage Stores

Food and beverage stores see 13% welcome-to-buy and 20% cart recovery on WhatsApp. What to send, how often, and which flow earns the most.

Nils Spölgen7 min
Keaz cover: collecting Google reviews via WhatsApp with a one-tap review link
Automation

Collect Google Reviews via WhatsApp (Step-by-Step)

How to collect Google reviews via WhatsApp: when to ask, a copy-paste request message, an automated flow, and the mistakes that get you ignored.

Nils Spölgen5 min
Keaz cover: how Shopify stores collect GDPR-compliant WhatsApp opt-ins
GDPR & Opt-in

WhatsApp Opt-in: How to Collect Subscribers the GDPR-Compliant Way

WhatsApp opt-in needs explicit, documented, revocable consent. 34% of customers are reachable on WhatsApp only — here is how Shopify shops collect it.

Nils Spölgen6 min
Newsletter

Get the WhatsApp growth playbook

Tactics, benchmarks, and templates — straight to your inbox. No spam.