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Guides, tips, and answers for getting the most out of Keaz.
Automations: Keyword Editor
Set the trigger words and the automatic reply for a single keyword, and check the live preview before you save.
InboxAutomations: Default Reply
An optional catch-all reply for every incoming WhatsApp message that matches none of your keywords — sent at most once every 24 hours per contact.
InboxAutomations: Conversation Starter
The message template Keaz wraps around every chat you reopen after the 24-hour window has closed - greeting, closing and a stop notice you cannot edit.
InboxAutomations: Keywords Overview
How keyword automations work in Keaz, what the overview list shows, and why three of them cannot be deleted.
InboxInbox: Character Limit
The Keaz composer counts characters while you type and shows the WhatsApp limit of 1,024 characters per message, so you notice it before the message goes out.
InboxInbox: Reply Window Closed / Unlock
When the 24-hour reply window expires, Keaz locks the chat and shows a Reply window closed banner. The Unlock button reopens it, with the cost named before you click.
InboxInbox: Filters
The Inbox filter narrows the conversation list by chat state and by label, so a busy Inbox becomes the short list you actually need to work through.
InboxInbox: 24h Reply Window
WhatsApp gives you 24 hours to answer after a contact writes to you. Here is where Keaz shows the remaining time, and what changes once it runs out.
InboxInbox: Contact Details Panel
The Contact Details Panel puts a contact's data, Shopify orders, labels, segments, comments and activity beside the open chat — without leaving the Inbox.
InboxStill need help?
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